By placing an order in person, over the phone or by email, customers are bound to the following Aura Cleaning Company Terms and Conditions: 

 

SERVICES

By placing an order over the phone and by email customers are bound to the following Aura Cleaning Company Terms and Conditions: 

1. REGULAR DOMESTIC CLEANING

1.1: Aura Cleaning Company fees are payable by the client monthly in advance by Cash, Standing Order and bank transfer. These will be paid into our nominated account as per cleaning schedule.

1.2:  Aura Cleaning Company have the right to suspend cleaning services if monthly payments are missing or if paper work is not returned to Aura Cleaning Company within 7 days of placing the order.

1.3: The sales advisors can only give a rough estimate of the duration of the cleaning service, which is based on a basic description of the customer's house. Please note that the cleaner may discuss a variation on the planned duration if, in practise, it appears to be required.

1.4: Aura Cleaning Company agrees to provide a task list and all cleaning detergents and equipment (vacuum cleaner, mop, bucket and vacuum cleaner) required to carry out the service, unless other arrangements have been made with us. Any cleaning equipment provided by the customer, should be safe and in full working order.

1.5: If collection of keys is required from a location outside the postal code area charges may apply.

1.6: A monthly payment will be refunded only if the customer does not require cleaning services for more than 4 weeks.

1.7: We will not be held responsible for any alarm systems. Customer should give any special instructions for deactivation/activation of any household alarm systems.

1.8: One month minimum contract length applies for all Regular Cleaning Services.

1.9: All the cleaners registered with us and working on our behalf have been fully screened through a personal interview and checking of references and employment history.

1.10: The Client must allow the cleaner access to hot water and power.

1.11: In case of a complaint, Aura Cleaning Company requires to be notified within 24 hours after completion of the cleaning work. 

1.12: All fragile and highly breakable items must be secured or removed. Items excluded from liability are: cash, items of sentimental value, art and antiques.

 

2. END OF TENANCY CLEANING / SPRING CLEANING / MOVE IN & OUT CLEANING / PROFESSIONAL CLEAN / AFTER PARTY CLEAN

2.0: Aura Cleaning Company reserves the right to amend the initial quotation, should the client's original requirements change.

2.1: If collection of keys is required from a location outside the local area, a transport fee will apply.

2.2: The Client must allow the cleaner access to hot water and power.

2.3:'The Lemon Cleaning Company' will not be responsible for triggering any alarm systems. Customer should give any special instructions for deactivation/activation of any household alarm systems.

2.4: 'The Lemon Cleaning Company' will provide all cleaning detergents and equipment (vacuum cleaner, mop, bucket and portable ladder) required to carry out the service, unless the customer want to supply their own

2.5: The sales advisors can only give a rough estimate of the duration of the cleaning service, which is based on a basic description of the customer's house. Please note that duration may vary therefore a degree of flexibility is required.

2.6: All fragile and highly breakable items must be secured or removed. Items excluded from liability are: cash, items of sentimental value, art and antiques.

2.7 In case of a complaint, 'The Lemon Cleaning Company' requires to be notified within 24 hours after completion of the cleaning work.
 

3. CUSTOMER SATISFACTION

3.1: Customer understands that he/she is not entitled to any refunds.

3.2: If the customer is not completely satisfied with a cleaning job, Aura Cleaning Company will re-clean any areas and items to customer's satisfaction. Therefore customer must allow the cleaner to be returned.

3.3: Customer may be present at all times during the recovery-clean. Aura Cleaning Company have the right not to return a cleaner more than once.

 

4. LIABILITY

4.1: Aura Cleaning Company reserves the right not to be liable for:

4.2: Completing tasks which are not stated on our task list;

4.3: Cleaning jobs not complete due to the lack of suitable cleaning detergents and/or equipment in full working order, hot water or power;

4.4: Third party entering or present at the customer's premises during the cleaning process;

4.5: Wear or discolouring of fabric becoming more visible once dirt has been removed;

4.6: Failing to remove old/permanent stains that cannot be removed using standard carpet cleaning methods;

4.7: Existing damage or spillage that cannot be cleaned/removed completely using provided by the customer cleaning detergents and equipment or standard carpet cleaning equipment;

4.8: Any damages caused by a faulty or not in full working order detergents/equipment supplied by the customer.

4.9: If the customer has got items which need special cleaning methods and special cleaning detergents, Aura Cleaning Company reserves the right to refuse the provision of the cleaning detergents.

4.10: 'The Lemon Cleaning Company' will advise the client to provide the specific cleaning detergents and to pass cleaning instructions to the sales advisors when placing the order or give instruction to the present cleaner;
 

5. CANCELLATION

These terms and conditions shall be governed by the relevant United Kingdom law, and by agreeing to be bound by them the customer agrees to submit to the exclusive jurisdiction of the relevant courts of the United Kingdom. Aura Cleaning Company reserves the right to make any changes to any part of these terms and conditions without giving any prior notice. Should any of the above clauses change all existing customers will be notified. Please check this website for updates.

Terms & Conditions

Email: info@auracleaningltd.com
T: 0203 0921 792

M:  0753 4941 052

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